We pack our wallpaper in very secure cardboard packaging so if your mural hasn't arrived as it should then please do let us know so we can resolve the problem as a matter of urgency.

Firstly, we ask that you please accept and sign for the shipment. This allows us to deal with the issue much quicker than having the courier return the shipment to us. We then ask that you please send photos of any damage to the packaging and product to contact@hovia.com along with your order ID for one of our team to assess for you.

We can then get to work on having a replacement shipped out to you as top priority using the fastest possible delivery services in your area.