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How Do I Report a Problem With My Hovia Order?
How Do I Report a Problem With My Hovia Order?

Read our advice on what to do if you're unhappy with your order and how we can help.

Ian Mollekin avatar
Written by Ian Mollekin
Updated over a week ago

We want all of our customers to be completely satisfied with their orders so please do let us know if that isn't the case! All of our orders undergo a thorough quality check before dispatch, so in the unlikely event that your mural does not meet your expectations or has experienced any damage in transit, we can resolve this for you.

We will ask for photographs of the problem to allow our Customer Service team to assess your query. You can send these to [email protected]. Once you have outlined the issue and supplied any supporting photographic evidence and one of our team has assessed your issue, we will respond with our next steps. If a clear issue has occurred with your mural we will be more than happy to either replace or refund your mural*. We will aim to resolve the issue for you as quickly as possible.

Repeat pattern wallpaper:

If you wish to return your wallpaper roll(s), then the first thing to do is get in touch within 60 days of receiving the product; we can be contacted via phone at +44 151 708 5400 or via email at [email protected] and notify us your intention to return the item.

Terms and conditions do apply to the return of our standard repeat wallpaper, please refer to our delivery and returns page for more information on our returns policy.

*As each custom fit mural is made to your dimensions and requirements, we cannot accept a return unless there is actually a fault with the product.

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